At ALTCINECAM, we strive to ensure your complete satisfaction with every purchase. However, we understand that there may be occasions when you need to return an item. Please review our return policy below to ensure a smooth and hassle-free process:
14-Day Return Policy:
- We offer a 14-day return policy from the date of delivery.
- To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Returns must be accompanied by proof of purchase, such as your order number or receipt.
- Items purchased on sale or clearance are not eligible for return unless they are damaged or defective upon arrival.
How to Initiate a Return:
- Contact our customer support team at sales@altcinecam.com to request a return authorization (RA) number.
- Once you receive your RA number, securely package your item and ship it back to us.
- Include your RA number on the outside of the package.
- After receiving and inspecting your return, we will process your refund or exchange as per your request.
Return Shipping:
- Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
- We recommend using a trackable shipping service and purchasing shipping insurance for returns.
- ALTCINECAM is not liable for lost or damaged returns during transit.
Refunds:
- Refunds will be issued to the original method of payment within [insert number] business days after we receive and process your return.
- Please note that shipping costs are non-refundable, except in cases where the return is due to an error on our part.
Exchanges:
If you would like to exchange an item for a different size, color, or model, please follow the return process outlined above and place a new order for the desired item.
Need help?
If you have any questions or concerns regarding our return policy, please don’t hesitate to contact our customer support team at sales@altcinecam.com . We’re here to assist you every step of the way.